![]() ![]() We will have to try to switch rooms tomorrow if they have an opening. This is our first day and my warning is DO NOT BOOK HERE, IF YOU HAVE, CHANGE YOUR HOTEL! This hotel is seriously lacking in almost every aspect and it is only our first day. Una vez más, lamento mucho las dificultades que experimentó y agradezco que se haya tomado el tiempo para hacérnoslo saber. ![]() Si decide darnos otra oportunidad, le aseguramos de que tiene una experiencia mucho más positiva. Estoy seguro de que podemos hacer mejoras significativas para superar sus expectativas en el futuro. También agradezco su comentarios sobre nuestra hermosa playa. Me alegra saber que encontró agradable su habitación y que nuestro personal fue muy amable. Estamos trabajando activamente para abordar estas cuestiones y mejorar nuestros servicios de alimentos y bebidas. Lamento mucho que haya tenido una experiencia insatisfactoria con nuestro servicio de habitaciones y con la variedad y calidad de los alimentos en nuestros buffets. Tomamos muy en serio los comentarios de nuestros huéspedes, y utilizamos esta valiosa información para mejorar continuamente nuestros servicios y garantizar que cumplimos con los altos estándares que nuestros huéspedes esperan de nosotros. Entendemos completamente su decepción y queremos disculparnos sinceramente por no cumplir con sus expectativas en esta área tan importante. Warm regardsĮstimado Andre, Lamento profundamente leer sobre su experiencia con la calidad de la comida durante su estadía con nosotros. We appreciate your understanding and patience, and we hope to welcome you back in the future to experience the improvements we plan to implement based on feedback like yours. Your insights are instrumental in helping us identify the areas we need to prioritize. With the recent acquisition by Hyatt, we are in the process of enhancing our standards and services. We aim to provide consistent quality across all our rooms, and it's concerning to know that this was not the case. I apologize for the inconsistency in housekeeping and minibar restocking services. While I'm glad to know that some members of our team, like Alfredo and Cruz, provided outstanding service, it's evident that we have room for improvement in ensuring consistent and proactive service across the board. Your feedback regarding our staff's attentiveness is invaluable. We understand your concerns regarding the variety and quality of food at our buffet restaurants, and we will certainly review and work on enhancing our offerings. It's great to know that you could take advantage of our interconnected facilities with our neighboring hotels. We are pleased to know that you enjoyed your oceanfront room and the spaciousness it provided. Hilton Tulum Riviera Maya All-Inclusive Resortĭear Doxie, Thank you for taking the time to provide your detailed feedback about your recent stay with us.Hotels near Mr Sanchos Beach Club Cozumel.Hotels near Playa Mia Grande Beach Park.Hotels near Carlo's N Charlie's Beach Club.Dreams Cozumel Cape Resort & Spa Features.Hotels near Dreams Cozumel Cape Resort & Spa. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |