Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Contact Center at 800-908-988 to request a refund or credit of the difference between the price you were charged and the current selling price. Additional information about pricing and sales tax is available on the Payment & Pricing page. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. If you do not disable these features prior to sending back your device for an exchange, Apple may refuse to exchange. Apple provides security features to enable you to protect your product in case of loss or theft.Eligible products can be returned only in the country or region in which they were originally purchased.To send back a product eligible for exchange, simply follow the instruction of Apple Store Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. Apple reserves the right to test your defective products. Apple determines, in its sold discretion, that the product is defective, you will be eligible to exchange your product. If you believe that your product is defective, please call Apple Store Customer Service at (852) 800-908-988. Exceptions for exchange will be allowed for defective products only. Should Apple not offer to the general public the specific products that you purchased at the Apple Store, your credit card will be charged or you will be invoiced the difference between the amount you paid for the delivered goods and the price that Apple charged the general public for the closest equivalent goods at the Apple Store, in effect on the date that you placed your order.Īll products purchased at Apple Store in Hong Kong cannot be returned or exchanged under these Terms. If you paid by a means other than credit card, to (a) invoice you for the difference between the amount that you paid for the delivered goods and the price that Apple charged the general public for the same goods at the Apple Store, payable in fifteen days from the date of the invoice, and (b), should you fail to pay the invoice when due, institute legal action against you in a court of competent jurisdiction, with the prevailing party entitled to attorneys' fees.If you placed your order by credit card, to charge to your credit card the difference between the amount you paid for the delivered goods and the price that Apple charged the general public for the same goods at the Apple Store, in effect on the date that you placed your order and. Should an audit disclose after delivery (or should Apple otherwise discover) that you were not an eligible purchaser at the time you placed your order or that you have not observed all of the conditions applicable to your purchase, you authorize Apple: Apple routinely audits the purchases of customers at the Apple Store to insure that only eligible purchases have ordered and that all purchase conditions have been observed.
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